Returns & Exchanges

Return & Exchange Policy

Return & Exchange Policy

IB strives to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, I am here to help with IB's straightforward return and exchange policy.

 

Eligibility for Returns and Exchanges

Items must be returned or exchanged within 30 days of the purchase date.

Items must be unworn, unused, and in their original condition with all packaging, & order slips (if applicable) intact.

Custom or personalized jewelry, including hand & waist chain's, cannot be returned or exchanged unless there is a manufacturing defect.

Sale or clearance items are final sale and are not eligible for return or exchange.

Return Process

  1. Contact IB at iboji@bojigroup.com with your order number and the reason for the return.
  2. Once your return is approved, you will receive a Return Authorization (RA) number and instructions for sending your item back.
  3. Pack the item securely in its original packaging and include the RA number in the package.
  4. Ship the package using a trackable shipping method. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Exchange Process

  1. Follow the steps above to return your item.
  2. Indicate in your email or on the return form which item you would like in exchange.
  3. Any price difference between the exchanged items will be charged or refunded accordingly.
  4. Exchanges are subject to stock availability.

Refunds

Once IB receives & inspects your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5-7 business days.

Original shipping fees are non-refundable.

 

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt with photos of the issue.

We will arrange for a replacement, repair, or refund at no additional cost to you.

 

Gift Returns

If you received an item as a gift, you may return it for a store credit or exchange.

Please provide proof of purchase or the original order number.

 

Contact IB

For any questions or assistance, please reach out to IB at:
  • Email: iboji@bojigroup.com
  • Phone: 248-464-3888
  • Business Hours: M-F | 10-5pm

 

Thank you for choosing IB, I value your trust and look forward to ensuring you’re delighted with your jewelry! 

XOXO, IB <3